At Elite Knives Shop, we stand behind the quality of our premium automatic knives, butterfly knives, and tactical tools. While we meticulously inspect every AKC, Boker, and Bear OPS product before shipment, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process for collectors and professionals alike.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original, unused condition with all packaging and paperwork
  • Request must be initiated within 15 days of delivery date
  • Proof of purchase (order number) must be provided

Important: For safety and legal compliance, the following items cannot be returned:

  • Any automatic knife that shows signs of use or modification
  • Butterfly training knives with visible wear
  • Custom or special order items from our AKC X-treme EVO OTF or Campolin Stilettos collections
  • Products missing their original authentication materials

Step-by-Step Return Process

1. Initiate Your Request

Email our customer service team at [email protected] with:

  • Your order number
  • Product name (e.g., “AKC F-20 OTF” or “Boker Kalashnikov”)
  • Reason for return/exchange
  • Photos of any defects (if applicable)

2. Receive Authorization

Within 48 business hours, we’ll email:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for defective items)
  • Instructions for safe packaging of tactical knives

3. Ship Your Return

Package the item securely in its original packaging and include all accessories. For automatic knives:

  • Ensure the blade is fully retracted or closed
  • Use adequate padding to prevent movement
  • Clearly mark the exterior with your RMA number

Ship to our Arizona facility:

Elite Knives Shop – Returns
9828 East Pueblo Avenue
Mesa, AZ 85208
USA

4. Processing Your Return

Upon receipt, our quality team will inspect the item within 3 business days. You’ll receive email notification when:

  • Your refund is processed (for returns)
  • Your exchange item ships (tracking provided)
  • If any issues are found (with photographic evidence)

Refund Timeline & Methods

Refunds are issued to your original payment method:

Payment Method Processing Time Delivery Method
Credit/Debit (Visa, MasterCard, JCB) 3-5 business days after approval Direct to card
PayPal 1-3 business days after approval Direct to PayPal account

Note: International refunds may take additional 2-3 days for bank processing.

Exchange Options

For exchanges of equal or greater value:

  • Choose any in-stock item from our collections (AKC, Boker, Bear OPS, etc.)
  • Price differences will be refunded or invoiced as needed
  • Expedited shipping available for urgent needs

Return Request Template

Use this template to streamline your request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elite Knives Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [#######] Product Name: [e.g., “AKC F-16 OTF”] Purchase Date: [MM/DD/YYYY] Reason for return/exchange: [Please describe in detail – e.g., “Defective mechanism”, “Incorrect item received”, “Size exchange needed”] Additional Notes: [Any special requests or circumstances] Attached are [photos/videos] showing the issue (if applicable). Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number – Optional]

Special Considerations

For our international customers outside Asia:

  • You are responsible for return shipping costs unless item is defective
  • Include all customs documentation for smooth processing
  • Refunds will exclude original shipping fees

For any questions about our policy or specific products like California-legal automatics or collectible stilettos, contact our knife experts at [email protected].

We appreciate your trust in Elite Knives Shop for your tactical and collecting needs. Our returns policy reflects the same precision and professionalism we apply to curating our premium automatic knife collections.