Welcome to Elite Knives Shop’s FAQ section. Here you’ll find answers to common questions about our premium automatic knives, shipping policies, and more. If you don’t find what you’re looking for, our knife experts are always ready to assist at [email protected].
Product Questions
What types of knives do you specialize in?
We specialize in high-quality automatic knives including OTF (Out-The-Front) knives, butterfly knives (balisongs), and tactical folders. Our collection features brands like AKC, Boker, Bear OPS, and Campolin stilettos, ranging from budget-friendly options to premium collector’s pieces.
Are your knives legal in my area?
Knife laws vary by location. We offer California-legal automatic knives, but it’s your responsibility to check local regulations before ordering. We cannot ship to certain restricted regions, particularly in Asia.
Do you offer training knives for beginners?
Yes! We carry butterfly training knives perfect for those learning balisong techniques without the risk of sharp blades.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Can I modify or cancel my order after placing it?
Contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly, so there’s a limited window for changes.
Shipping & Delivery
Where do you ship?
We offer global delivery (excluding certain Asian and remote regions) via DHL, FedEx, and EMS. Most international orders are accepted except where prohibited by local laws.
How long does shipping take?
Standard Shipping: 10-15 days after dispatch (1-2 day processing) via DHL/FedEx ($12.95)
Free Shipping: 15-25 days after dispatch via EMS (free on orders over $50)
Free Shipping: 15-25 days after dispatch via EMS (free on orders over $50)
Do you offer package tracking?
Yes! All shipments include full tracking. You’ll receive a tracking number via email once your order ships.
Are there any additional import fees?
Some countries may assess import duties. These are the responsibility of the customer. We recommend checking your local customs policies.
Returns & Exchanges
What’s your return policy?
You may initiate returns within 15 days of receipt. Contact [email protected] to arrange returns. Items must be unused and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping methods.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Customer Service
How can I contact customer service?
Email us anytime at [email protected]. Our Arizona-based team typically responds within 24 hours.
What are your business hours?
Our team operates Monday-Friday, 8AM-5PM MST. Orders placed before 12PM MST may qualify for same-day processing.
Do you offer gift wrapping or special notes?
Yes! Include gift instructions in the order notes at checkout. We’re happy to accommodate special requests when possible.
Didn’t find your answer? Our knife experts are standing by to assist with any questions about our premium automatic knives and balisongs. Contact us at [email protected] or call our Mesa, Arizona headquarters.